Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every pin flag is quoted against a measured flagstick: the sewn tube is sized to the outside diameter of the sticks the buyer already owns rather than to a house standard, that figure is recorded against the account for future orders, and practice-green pins are measured separately because they are frequently a different diameter from course flagsticks; sets are numbered, boxed and labelled per hole with the practice green and spares itemised, and artwork is held on file so a single replacement hole can be re-run without a new setup charge; a flag is only described as double sided when it is two plies with a blockout liner sewn between them so that both faces read correctly and the flagstick does not shadow through, and single-ply construction is described as such; embroidery is recommended only for tournament, commemorative and presentation flags because it holds water and dries slowly, and is advised against for daily play; autograph and presentation flags are supplied on a smooth, tight-weave, ink-friendly fabric with a deliberate blank signing panel and are not represented as suitable for flying; and colour fade under sustained ultraviolet is stated as an expected replacement cycle rather than warranted against.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.